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How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no...Published on Feb 11, 2026Updated on Mar 4, 2026FAQ6How can I protect myself from scammers?
During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots. Our specialists will review the case and assist you as soon as possible. 6.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,038What can I do with Discover in the OKX wallet?
With both custom signals and platform-provided signals, users can track the buy and sell actions of followed addresses or smart money in real time.Published on Feb 24, 2023Updated on Mar 25, 2026FAQ6,348How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on Jan 15, 2026Updated on Mar 13, 2026FAQ14How can you grab exclusive opportunities with OKX Launchpad?
Users can purchase NFT event tickets, which grant them access to various in-person or virtual events. The NFT ensures the ticket's authenticity and can be conveniently transferred or sold to others. This not only simplifies ticket distribution but also reduces the risk of counterfeiting and scalping.Primary subscriptions Primary subscriptions have become a popular use case in the NFT space.Published on Nov 10, 2023Updated on Sep 12, 2025FAQ58How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on Sep 10, 2025FAQ544How can I do derivatives trading with the Jupyter Notebook?
For example, when you want to trade 3000 ETHUSDT perpetual contracts, you can leverage a maximum of 75 times the capital you own. IMR = 1 / 75 = 1.3%, and you must maintain 0.8% MMR or above to avoid liquidation. There are 9 different scenarios for leverage settings via OKX open APIs. Please refer to Set leverage scenarios for different cases. For perpetual swaps, there are 3 different scenarios for leverage setting: Set leverage for SWAP instruments under cross-margin trade at contract level.Published on Sep 28, 2023Updated on Feb 12, 2026FAQ195What can I do if I trigger risk control?
When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on Sep 13, 2023Updated on Jan 26, 2026FAQ1,771How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,685The official launch of the real-time settlement function for contracts
You can withdraw your profit at any time, without waiting for settlement at a fixed time every day. Users can experience the real-time settlement function of DOTUSD perpetual swaps and futures through the API, web or mobile app.Published on Dec 29, 2020Updated on Nov 17, 2025AnnouncementsThe official launch of the real-time settlement function for ALGOUSD, ATOMUSD and other Coin-margined Perpetual Swaps
You can withdraw your profit at any time, without waiting for settlement at a fixed time every day. Users can experience the real-time settlement function of ALGOUSD, ATOMUSD and other coin-margined perpetual swaps through API, web or APP. There are the following changes on the real-time settlement contract page of the website and app: 1.Published on Jan 12, 2021Updated on Nov 17, 2025AnnouncementsWhere can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 2026FAQ34What can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298What could be the reasons behind the failures of my futures copy trades?
Due to market fluctuations and factors like market depth, in some cases when the market experiences extreme volatility, our system may be unable to close copy trade positions due to price limit rules or other factors. In these cases, we’ll notify copy traders by email and in-app notification to manually close their position.Published on Sep 1, 2023Updated on Feb 12, 2026FAQ202Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on Oct 16, 2024Updated on Oct 24, 2025FAQ52