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How can you protect yourself from a phishing attack?
Pharming: the attacker spots the vulnerability of the user's computer system and modify the file about DNS information stored in the user's computer with malicious code, and replaces the website address that the user would visit with the phishing website address. After entering the legitimate website address in the browser, the user will be auto-redirected to the phishing website address. If the user isn't aware of this, the attack is successful.Published on 17 Aug 2023Updated on 3 Mar 2026FAQ3,680OKX P2P verified merchant service agreement
Links to third-party websites In order to implement identification information review, this Site may link to third-party websites (such as online banking websites, identity authentication solutions) (“Linked Websites”).Published on 15 Sept 2023Updated on 28 Jan 2026FAQ707OKX Web3 Announcement about X Layer support on Uniswap
To start using Uniswap on X Layer, just visit Uniswap’s official website and select the token pair on you’d like to trade on X Layer. For more information and ecosystem updates, check out X Layer’s official website. Thank you for your continued support. We will keep expanding the X Layer ecosystem and delivering high-quality decentralized products and services to our users. X Layer team January 16, 2026Published on 16 Jan 2026Updated on 19 Jan 2026AnnouncementsOKX Web3 announcement on the X Layer bridge
For available third-party bridge options, please visit our official website: https://web3.okx.com/zh-hans/xlayer/bridge. Thank you for your continued support. We will keep expanding the X Layer ecosystem, and X Layer will continue to provide you with high-quality products and services! OKX Web3 team Aug 8, 2025Published on 8 Aug 2025Updated on 12 Sept 2025AnnouncementsMy mobile phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 27 Jan 2026FAQ461How do I obtain an ASIC Extract?
Since prices can change, please make sure to verify the latest price on the website. During the payment process, please provide your email address Soon, you'll receive a link to download the company extract in your email Ready to continue with your SMSF sign-up? Find out more here: How do I open an SMSF account on OKX? Self-Managed Super Fund (SMSF) FAQPublished on 2 July 2025Updated on 3 Dec 2025FAQ1My authenticator app isn't working, what should I do?
Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.Published on 11 Aug 2023Updated on 9 Feb 2026FAQ1,965How do I manage my P2P settings?
If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 17 Mar 2026FAQ2,527How do I stay safe from phishing SMS using the name OKX?
Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.Published on 9 May 2025Updated on 4 Mar 2026FAQ321How to prevent phishing emails?
The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.Published on 24 June 2025Updated on 16 Dec 2025FAQ3What's OKX Affiliate Program?
For account security, you’ll be removed from the affiliate program if suspicious activity is detected, including but not limited to: Redirecting users to OKX from websites that resemble the OKX official website, including: Websites mirroring the look and feel of the OKX website Websites with similar URLs as our official URL (www.okx.com), such as www.okx.xxx.com Websites loaded with OKX logos as clickbait Using social media accounts that resemble the OKX official social media account, including XPublished on 27 Sept 2023Updated on 16 Mar 2026FAQ3,190Where can I find the minimum BTC amount required for deposits?
Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 2026FAQ34How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on 30 May 2025Updated on 5 Feb 2026FAQ10OKX Web3 Launches Cryptopedia on Web: Play DApps and Earn Rewards Across Multiple Platforms
By using or accessing the website, platform, and services, users agree to be bound by the OKX Web3 Ecosystem Terms of Service and the OKX Web3 Ecosystem Privacy Notice ("Website Terms"). Unless otherwise defined herein, all specific terms used shall have the same meanings ascribed to them in the Website Terms.Published on 27 Nov 2023Updated on 17 Nov 2025AnnouncementsHow do I check on updates to my support ticket?
You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.Published on 17 Oct 2025Updated on 27 Mar 2026FAQ43