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Self-Managed Super Fund (SMSF) FAQ
Will OKX provide reports suitable for SMSF audit and tax? Our platform generates downloadable reports designed to support annual lodgement and compliance reviews. That said, we recommend confirming with your SMSF accountant or auditor to make sure our reports meet your fund's specific reporting requirements. This is general information only and not financial or legal advice.9. Can multiple SMSF trustees use the same OKX account? Each OKX SMSF account is designed to be used under a single login.Published on 2 July 2025Updated on 3 Dec 2025What's a limit order?
What's a limit order and market orders? When placing an order to buy or sell to close a position, the most commonly used order types are limit orders and market orders. You can choose the order type that best suits your trading needs.What's a limit order? A limit order is an order where you set the order quantity and the maximum price you are willing to buy or the minimum price you are willing to sell.Published on 22 Aug 2023Updated on 27 Jan 2026174What's OKX Affiliate Program?
You can also select Download > select any period from one day to one year > select Create report and download the data report. Note: You can create up to 30 reports per month. Each data report is available for download within 15 days after creation.How does OKX assess affiliate levels? We'll assess all affiliates monthly with immediate effect and adjust commission rates based on your affiliate level.Published on 27 Sept 2023Updated on 16 Mar 20263,182How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 202652How do I request an increase in AUD deposit and withdrawal limits?
Open your OKX app, select Deposit, then Deposit AUD or log in to your account at okx.com and go to Assets, then Deposit, select Australian Dollar On the select deposit method page, select Next You'll see deposit instructions page, then select Manage Limits under Other information App: select Manage Limits to start submitting your limit increase request Web: select Manage Limits to start submitting your limit increase requestWhat is required to request a limit increase?Published on 15 Dec 2023Updated on 17 Nov 20259How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026848Where do I find limits, fees and processing time details for cash withdrawal?
Daily limit: The maximum amount you can withdraw within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 23 May 2025Updated on 4 Mar 202634Where do I find limits, fees and processing time details for cash deposit?
The deposit limits as shown on the deposit method selection for the app The deposit limits as shown on the deposit method selection for the webTypes of limits Minimum Deposit limit: Minimum amount you can deposit per transaction. Daily limit: The maximum amount you can deposit within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can deposit over 7 consecutive days.Published on 23 May 2025Updated on 12 Feb 202627How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560How do I stay safe from phishing SMS using the name OKX?
Below, you'll find a breakdown of how these scams operate, why they’re so effective, and what steps you can take to protect yourself and your crypto.What’s happening? We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name.Published on 9 May 2025Updated on 4 Mar 2026321What should I do during or after a scam?
You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.Published on 11 Mar 2024Updated on 4 Mar 2026723Supercharge your supercharts Terms & Conditions
Ltd., a Singapore limited liability company (“OKX Singapore”), for users who are residents of Singapore and who registered on or after October 13, 2023. OKX Singapore will make the Campaign available to residents of Singapore. OKX Europe Limited, a Malta limited liability company (“OKX EU”), which operates under the OKX brand, for Users who are residents of one of our approved operating locations within the European Economic Area. The Local Terms for such users can be found here.Published on 1 Oct 2025Updated on 6 Nov 202530Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on 31 Aug 2023Updated on 26 Jan 2026978OKX Australia: what can I use in Australia?
If you're an Australian resident, you were previously provided services by Aux Cayes FinTech Co. Ltd. (a Seychelles registered company) (Aux Cayes) prior to 20 March 2024. As part of our global commitment to compliance with local regulatory standards and to providing local currency support, your OKX experience is now provided by entities registered onshore in Australia.Published on 21 Feb 2024Updated on 17 Nov 202553How can I protect myself from scammers?
Report the user immediately through the platform’s reporting or appeal function.7. What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on 21 Aug 2023Updated on 3 Mar 202612,025