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How do I add my emergency contact?
What's emergency contact? On our platform, the security of your assets is our top priority. The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?Published on 24 Jul 2025Updated on 12 Feb 2026FAQ255What's OKX Security Assistant?
If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on 15 Jan 2026Updated on 13 Feb 2026FAQ11OKX: Adjustment of FILUSDT Perpetual Swap Before and After the Filecoin Mainnet Launch
The FILUSDT index rebalance and other trading rules of OKX’s FILUSDT perpetual swap contract before and after the mainnet launch are as follows: 1. Before the mainnet launch Before the Filecoin mainnet launches and while there is no FIL mainnet token trading pairs on mainstream exchanges, the index will continue to use the following components: Exchange Trading Pair Weight Gate.io FIL6/USDT(previously known FIL/USDT pair) 33.3% Poloniex XFIL/USDT 33.3% OKX FILUSDT perpetual swap 33.3% 2.Published on 11 Oct 2020Updated on 17 Nov 2025AnnouncementsHow to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026FAQ135How do I protect my account from Trojan horse takeovers?
If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised? If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting.Published on 30 May 2025Updated on 5 Feb 2026FAQ10Stake OKB to earn TONCOIN via Jumpstart Mining
TON can incorporate other blockchains and link them with each other through a technology called Hypercube routing. TON Storage, TON Sites and TON DNS will finalize the structure of the network, in which blockchains are not only able to easily communicate with each other but also access files and websites from the internet. The goal of TON is to create a Web 3.0 internet — which includes decentralized storage, I2P network, instant payments and user-friendly dApps.Published on 8 Nov 2021Updated on 17 Nov 2025AnnouncementsPakistan P2P New Year campaign: Win a share of 5,000 USDT
New-user activities are limited to those who have not traded on the platform before registering. If a user participates in multiple activities, only the last campaign registered will be rewarded. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on 13 Dec 2023Updated on 17 Nov 2025AnnouncementsHow do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again. HMS Core components (Huawei devices only): If you're using a Huawei device, make sure HMS Core is installed and updated to the latest version via AppGallery. After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on 12 Jan 2023Updated on 2 Mar 2026FAQ9,516How do I manage my P2P settings?
To delete any payment method, just select it and select Delete. Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations. To solve it, contact the bank that issues your card and provide any relevant info.How do I identify phishing during P2P trading? When you use P2P trading, you're always dealing with other OKX merchants.Published on 22 Aug 2023Updated on 17 Mar 2026FAQ2,527How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on 11 Feb 2026Updated on 4 Mar 2026FAQ6Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on 22 Aug 2023Updated on 29 Mar 2026FAQ20,600OKX to list Celestia (TIA) for spot trading
Before trading any digital asset, you should do your own research and evaluate your risk appetite. OKX is not responsible for any losses which you may incur from trading digital assets. Please refer to Terms of Service and Risk & Compliance Disclosure for more information. For any inquiries, please feel free to contact us via Support Center or Connect with us on any platform of your choice. OKX team October 31, 2023Published on 31 Oct 2023Updated on 17 Nov 2025AnnouncementsP2P New Year rewards campaign: Multiple rewards await for your trades on OKX P2P
You've created or logged in to your OKX account You’ve completed your identity verification on OKX You must not have traded on our P2P marketplace before the campaign starts How can I participate? Join the campaign on our landing page. What do I need to do?Published on 18 Dec 2024Updated on 17 Nov 2025AnnouncementsNew Year P2P Referral Bonus: Invite your friends and win a share of 5,000 USDT!
You should consider your own investment experience, financial situation, investment objectives and risk appetite and consult an independent financial adviser before making any investment. This document should not be regarded as financial advice. Please refer to the OKX Terms of Use and Risk Warning for further details. The value of digital assets, including but not limited to stablecoins, can and do fluctuate greatly from time to time.Published on 14 Dec 2023Updated on 17 Nov 2025AnnouncementsWhat can I do with Discover in the OKX wallet?
It offers an all-in-one solution for asset management, secure storage, and seamless money transfers across multiple blockchain networks. What truly sets it apart is the Discover feature, a powerful gateway that aggregates a wide variety of decentralized applications (DApps) and Web3 social media content.Published on 24 Feb 2023Updated on 25 Mar 2026FAQ6,351