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Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on 27 Mar 2024Updated on 12 Sept 2025308What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on 13 Oct 2025Updated on 27 Jan 202612How do I buy and sell crypto with a third party?
On the App Open your OKX App, then select Trade (double tap) > Buy and sell Double tap Trade to view trading options Go to Buy or Sell, then select the fiat currency and cryptocurrency you wish to transact.Published on 5 Sept 2023Updated on 19 Mar 2026673How do I identify OKX official accounts?
Note: it might be a fake admin account if you can’t find a username or it’s being placed under the Bio section instead. Open user info in Telegram and copy the username Go to our channel verification to verify the page link and username. You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number.Published on 11 Aug 2023Updated on 26 Jan 20265,361How do I sell crypto on OKX P2P trading?
Once the buyer completes payment, you should always double-check if you have received the correct amount. When you have confirmed that you have received the payment made by the buyer, proceed to the respective order and release crypto.On the app Log in to your account on the OKX App and select Buy crypto > P2P trading Open P2P trading from homepage Select Sell at the top and select the local currency you want to receive.Published on 22 Aug 2023Updated on 24 Mar 20267,447What's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on 20 Aug 2024Updated on 12 Sept 202591How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 Jul 2025Updated on 10 Jul 202535How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on 10 Oct 2024Updated on 8 Oct 202560How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 Jul 2025Updated on 19 Mar 20269How do I buy crypto?
Double check the buy preview and select Buy crypto to complete your buy order 6. After you complete the payment, you can select Review details to view your order history or select Back to home to your homepage. Where can I view my buying history? Use the same method as above to access your Buy crypto page Find Order history to view your buying orders Select order history on buy crypto pageFrequently Asked Questions 1. Why am I only able to select certain payment methods?Published on 10 Aug 2023Updated on 24 Mar 20261,782How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements. Please note that this password is different from your wallet password. Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again.Published on 12 Jan 2023Updated on 2 Mar 20269,498How do I buy Bitcoin with Raast?
Before initiating a deal on OKX P2P Trading, double-check the listing details and any relevant transfer limitations to ensure the transaction may be completed successfully. What's Bitcoin currently worth in Pakistani Rupees (PKR)? Visit a cryptocurrency exchange or price tracker to find out how much Bitcoin is worth in PKR. The OKX Crypto Converter Calculator is a popular tool for determining current Bitcoin to PKR exchange rates.Published on 12 Mar 2024Updated on 24 Mar 2026222How do I mint NFTs?
Note: Double-check the signature message and be on alert against any scams. Make sure you've enough crypto assets (such as ETH) in your wallet to cover mint and transaction costs. Connect your wallet first before proceeding to mint NFTsStep 3: Mint them on the websites Select Mint on the official website of the NFT project. Follow the prompts on the page to complete the mint. It usually requires you to enter the NFT quantity, pay the transaction fee, and confirm the payment.Published on 5 May 2023Updated on 28 Jan 2026665Lead traders: Spot lead trading guidelines
Make sure to take risk-control measures, stop losses, and avoid holding unprofitable trades Create a high-quality bio to help establish your trading identity. Here is a high-quality trading bio example: Experience: Master's in Financial Engineering & 6y finance experience. Specialize in futures & options. Traded crypto since 2015 and experienced many bear & bull markets.135%+ PnL in stocks. Increased crypto from 1k to 50k USDT. Trading style: Mostly trade mainstream crypto, like BTC & ETH.Published on 30 Oct 2023Updated on 18 Mar 2026195What limits are there for futures copy trading?
CVC-USDT, BICO-USDT, FLOW-USDT, SSV-USDT, AUCTION-USDT, CTC-USDT, ACE-USDT, CETUS-USDT, METIS-USDT, NMR-USDT, JOE-USDT, FXS-USDT, LQTY-USDT, ZETA-USDT, GODS-USDT, ONE-USDT, ACH-USDT, T-USDT, ICX-USDT, ENJ-USDT, RAY-USDT, AEVO-USDT, TNSR-USDT, MEW-USDT, MERL-USDT, PRCL-USDT, ZENT-USDT, GLM-USDT, NOT-USDT, ATH-USDT, ZK-USDT, CVX-USDT, DOGS-USDT, CAT-USDT, BRETT-USDT, CATI-USDT, HMSTR-USDT, GOAT-USDT, SCR-USDT, ACT-USDT, OL-USDT, MORPHO-USDT, DEGEN-USDT, ARKM-USDT, MAJOR-USDT, VANA-USDT, AIXBT-USDT, BIO-USDTPublished on 31 Oct 2023Updated on 10 Mar 2026249