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How do I find my user ID (UID)?
Learn more about your account by visiting our OKX FAQ page.Published on 20 Mar 2025Updated on 3 Dec 2025FAQ191How do I find my deposit address and tag/memo/comment?
The process for sub-accounts to find deposit addresses is the same as for the main account. If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on 22 Aug 2023Updated on 22 Mar 2026FAQ67,991How do I download my account statements?
date, please follow these steps: Go to My Select Download at the bottom of the Account statement page Select Customized statement Select your preferred date, then select Generate Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement might take some time to generate.Published on 6 Nov 2024Updated on 4 Mar 2026FAQ73How do I secure my exchange account?
If you don’t already have an account, you can visit the sign-up page or follow the instructions below. Learn more about phishing attacks and how you overcome them here.How do I set up security for my account?1. Sign up for a new account on OKX Navigate to our homepage and select Sign up, located in the top right corner. Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account.Published on 12 Jun 2024Updated on 23 Mar 2026FAQ1,306How do I use my Smart Account?
AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc.Published on 30 Aug 2023Updated on 17 Nov 2025FAQ12,992How do I close my account? (web)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.Published on 22 Aug 2023Updated on 11 Feb 2026FAQ454How do I close my account? (app)
Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on 22 Aug 2023Updated on 11 Feb 2026FAQ886How do I freeze my account? (web)
However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze accountPublished on 22 Aug 2023Updated on 24 Mar 2026FAQ398How do I freeze my account? (App)
Select User Center at the top left corner Go to Profile and settings and select Security Find Account management, select Freeze account Select Proceed Select Freeze account You can freeze your account after selecting Proceed Note: it's required to bind with Google Authentication in your account before freezing it.Published on 22 Aug 2023Updated on 25 Mar 2026FAQ359How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on 27 Feb 2025Updated on 10 Sept 2025FAQ6How do I export my AA Smart Account?
Note: One private key wallet can only create one AA Smart Account Select the Private key to back up your AA Smart Account Select your AA Smart Account > the chain that you wish to back up and select Copy anyway to back up your AA Smart Account's private key Select your AA Smart Account to copy your private key Select Copy anyway to copy the private keyKeyless Wallet This wallet doesn't store the complete private key on your local device, hence it can't be backup Note: Exported AA Smart Accounts arePublished on 11 Aug 2023Updated on 12 Sept 2025FAQ38How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select thePublished on 4 Mar 2025Updated on 10 Sept 2025FAQ14How do I transfer/deposit crypto with my sub-accounts?
On the web Login to your OKX main account and go to Transfer via one of the following: Profile > Sub-accounts, find the sub-account that you want to transfer funds and select the Transfer icon Assets > My assets, select Transfer > Main and sub-account Assets, select Transfer > Main and sub-account Select the Sub-account you would like to transfer and your preferred crypto in Asset.Published on 22 Aug 2023Updated on 18 Mar 2026FAQ7,268How do I protect my account from Trojan horse takeovers?
Account takeovers caused by trojans can be stealthy and difficult to detect — but with the right precautions, they’re also preventable. Learn how to recognize takeover signs, protect your account, and reduce risk.How do hackers take over my account using a Trojan horse? Trojan horse viruses can grant hackers remote control of your device — often where your critical accounts are already logged in.Published on 30 May 2025Updated on 5 Feb 2026FAQ10How do I secure my account after detecting unusual activity?
Avoid reusing the same password as your email account. For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ31