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How do I use a physical security key to protect my account?
One-time CAPTCHA-based authentication Similar to other traditional authenticators (for example, Google Authenticator or Microsoft Authenticator), which generates time-based one-time passwords (TOTP).Published on 10 Jan 2025Updated on 12 Feb 202617,327Spot grid bot FAQ
This is normal and can happen in two main situations: Base Currency or Base + Quote Currency investment: If you invested in base currency or both base and quote currencies, the SELL order may be placed first to sell some of the base currency, followed by the BUY orders to complete the grid levels. This is a standard part of the process and doesn't indicate any issue.Published on 28 Aug 2025Updated on 22 Jan 202615How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on 17 Oct 2024Updated on 1 Jan 2026394What should I do if the T+N security protection is triggered and I can't trade?
In certain cases, restrictions lasting 24 hours or longer may be applied based on advanced risk control settings. These restrictions help: Discourage suspicious funds from entering the platform; Lower the risk of bank accounts being frozen; and Enhance overall user asset safety.How can I tell if my order is subject to T+N protection?Published on 17 Mar 2023Updated on 13 Mar 20262,463What's the Nitro Spreads table view?
The sortable table view allows users to compare spreads side-by-side by sorting columns based on various criteria such as price, volume, and APR. This feature helps you evaluate the relative 'expensiveness' of different contracts and to track price changes over time.How does the Nitro table view handle spread volumes? The sortable table view integrates spread volumes directly into the table, providing a comprehensive overview of trading activity.Published on 16 Jul 2024Updated on 10 Sept 20253X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on 13 Aug 2025Updated on 29 Jan 202625Why can't I join or claim rewards from a campaign?
Your account may be temporarily restricted from joining certain campaigns based on campaign-specific eligibility terms or platform rules. You can continue to use other features on the platform as usual, including trading, deposits, and more. You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on 10 Jun 2025Updated on 17 Mar 202614,102Copy traders: How do I choose a lead trader?
You can also make your selection based on two type of traders – Spot and Futures. The current available data indicators are as follows: Indicator Definition Overview Calculation based on the weighting of multiple indicators for each traders Win rate Win rate = No. of profitable orders / Total no. of orders PnL% PnL% = Profit / Cost. Cost calculations will consider any changes caused by funds being transferred in or out of a user’s trading account.Published on 22 Dec 2022Updated on 17 Mar 2026259How do I use the Copy mode restriction feature?
Smart Sync Copy mode: the system automatically places orders for copy traders based on the lead trader's leverage and investment amount for each position. Users cannot set their own leverage or investment amounts, fully following the lead trader's strategy. This mode is suitable for new copy trading users, as it may prevent losses due to incorrect parameter settings.Published on 16 Jul 2024Updated on 9 Feb 202637How do I start trading cryptocurrency on OKX with Smart Trading?
After directly integrating with TradingView and aligning the trading signals with your preferred strategy and risk tolerance, trades will then be made automatically based on your pre-planned inputs. This gives crypto traders the benefit of employing their crypto market knowledge and saving time with trade automation. It's important to keep in mind that trading based on predetermined signals can have both upsides and downsides.Published on 7 Apr 2024Updated on 15 Oct 202571Introduction to proportional copy trading
Refer to the historical average order value of traders and set the following multiplier based on the smart recommendation. *Configuration instructions: Note: The corresponding indicators and weights may be adjusted at any time based on market conditions and customer feedback. Step four: Click on "Follow Now". A confirmation pop-up will appear. Check if the configuration information is correct. If everything is correct, click "Confirm" to complete the follow order setup.3.Published on 4 Apr 2023Updated on 3 Feb 202659How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on 22 Aug 2023Updated on 24 Feb 20261,556What's the Spot Grid bot and how do I use it?
If the price reaches this level, the bot will stop trading and sell all base assets at the market price. Stop loss (SL) price: another optional setting aiming to limit losses. If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot Grid bots?Published on 29 Apr 2025Updated on 17 Nov 20251OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 16 Mar 20267,444How do I verify OKX's ownership and balance of the wallet address?
on the returned result The balance of all addresses is displayed based on the returned result 3.Published on 26 Sept 2023Updated on 26 Jan 2026995