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How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 12 Feb 2026851Why is Pay moving to Simple mode?
You’ll still enjoy all the features you love, including sending and receiving crypto, as well as shopping with crypto at GrabPay merchants. Update your app to start experiencing it.What does the new Pay home experience look like?Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay?Published on 27 Jan 2026Updated on 28 Jan 20264Why should I choose OKX affiliate program?
We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? We offer a wide range of crypto trading products, including spot trading, futures trading, options trading, and more. They also offer margin trading with up to 100x leverage, making it an attractive option for experienced traders.Published on 19 Apr 2024Updated on 6 Sept 202518Scan to Pay FAQ
Scan to Pay works with any merchant in Singapore that’s part of the GrabPay network—Retail shops, lifestyle outlets, cafes or restaurants that accept GrabPay QR codes.Published on 16 Sept 2025Updated on 12 Feb 20261How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make smarter, well-informed trading decisions.Published on 5 Nov 2024Updated on 10 Sept 202513How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on 15 Aug 2023Updated on 26 Mar 20265,845Where do I find limits, fees and processing time details for cash withdrawal?
We offer a variety of local currencies and cash withdrawal methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on 23 May 2025Updated on 4 Mar 202634Travel Rule FAQ
This review process depends on a large variety of factors, based on protecting our users against industry bad actors. OKX understands these processes can be frustrating, but it is necessary to protect our user's assets.Published on 20 Jul 2023Updated on 5 Feb 2026801Where do I find limits, fees and processing time details for cash deposit?
We offer a variety of local currencies and cash deposit methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on 23 May 2025Updated on 12 Feb 202628How do I use recurring buy trading bot?
We offer a variety of automated trading functions as part of our trading bot, including recurring buy. It allows you to automate regular purchases for up to 20 different digital currencies, select the time, frequency, amount, and relative percentage asset allocation of the purchases.How do I set up recurring buys?On the app Open your OKX app, go to Homepage and select Trade Select Trade from the Homepage In the Trade menu, select Trading bots Note: it's only available for the spot market.Published on 30 Aug 2024Updated on 28 Jan 2026587How do I trade perpetual futures on OKX?
We provide a variety of resources to help users understand perpetual futures. You can select Information at the perpetual futures trading dashboard and view a positions tiers guide, liquidation history, funding rates, and more.Published on 25 Mar 2024Updated on 11 Mar 2026129What can help prevent P2P crypto scams and protect my assets?
Avoid meetups in private spaces like an individual's home and validate the shop address of the merchant before the meeting. Do validate that the cash received is legitimate and the amount accurate before releasing any crypto assets. During meetups, always bring someone you trust and never go alone when conducting offline transactions.6.Published on 2 Sept 2023Updated on 12 Feb 20261,459How do I secure my exchange account?
We provide a variety of security measures to protect your account. You can review the completed and pending security items under the Security option.3. Activate security features Our users can secure their funds by activating the various account security measures shown on the Security option. Currently, there are six security features available to users, with the first two being the use of an account password and the account verification email mentioned above.Published on 12 Jun 2024Updated on 23 Mar 20261,309Why is my deposit/withdrawal suspended?
A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal suspension) For wallet maintenance/upgrades, we'll state the resume time for their own wallet.Published on 31 Aug 2023Updated on 26 Jan 2026982How do I start trading cryptocurrency on OKX with Smart Trading?
Buy crypto via OKX Our Buy/Sell section is where our users can buy many popular crypto assets — including BTC, ETH, and USDT — using a variety of local fiat currencies. The gateway is operated in partnership with various vendors and fiat processors, and supports instant buying of cryptocurrencies, which are then directly deposited into your OKX account. You can access the gateway by selecting Buy/Sell from the main menu on our website.Published on 7 Apr 2024Updated on 15 Oct 202571
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