All
FAQ
Announcements
Product documents
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder. Open a text editor (e.g., Notebook), then paste and save the JSON string as a file. The file name must end with "_inclusion_proof.json." Save the file in a new folder. The JSON string contains your account balance and a snapshot of the Merkle path.Published on Oct 21, 2024Updated on Feb 11, 202690Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
OKX open-source verification tool zk-STARKValidator and the JSON string file together in the new folder from step 3.Published on May 10, 2023Updated on Sep 8, 2025178How do I check if an email is officially from OKX via EML file?
Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on Mar 4, 202615How do I set up wallet release for my DEX trading wallet?
After setup, you'll see a node_modules folder and a .env file. On Mac, .env files may be hidden. Press Command + Shift + . (period) to show hidden files. Update the .env file in Wallet-Release-main folder: Enter your wallet's private key and the DEX trading wallet (AA) address. If you're using OKX Wallet, follow this guide to view your wallet's private key. For the Solana chain, make sure to copy the control address (there are two DEX trading addresses).Published on Sep 24, 2025Updated on Nov 17, 2025How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How do I verify OKX's ownership and balance of the wallet address?
Configure the parameters Open rpc.json file Configure btc-related RPC parameters in the rpc.json file and save the file Example: configure the parameters 3. Verify whether the balance of an on-chain address is consistent with the balance shown in the snapshot file by using the CheckBalance tool. Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder.Published on Sep 26, 2023Updated on Jan 26, 2026996What should I do during or after a scam?
When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc.Published on Mar 11, 2024Updated on Mar 4, 2026723How do I protect my account from Trojan horse takeovers?
Risky file types include .exe, .zip, .docm, and .xlsm. Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.Published on May 30, 2025Updated on Feb 5, 202610Why hasn't my deposit been credited?
That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later. Please also be aware that some tokens are no longer supported on certain networks. For example, USDT deposits via the BSC network are not supported on OKX, although BNB deposits on the BSC network are still supported.Delayed from block confirmation You can check if you've input the correct deposit information and your transaction status on the blockchain.Published on Sep 1, 2023Updated on Mar 3, 202613,720What are Source of Funds (SoF) and Source of Wealth (SoW)?
Income is generally divided into two categories: Source of Funds (SoF): specifies where the money for a particular transaction comes from, such as income, savings, loans, or the sale of assets. Notes: If you have multiple sources of funds, please select the one that is recent and primary for your deposit. If you use your own funds to purchase crypto from another person, you should provide SoF of your own funds.Published on Dec 24, 2024Updated on Mar 4, 2026723Address type upgrade FAQ
However, you can choose to delete it and save it again as an unverified address if you prefer.Published on Aug 26, 2025Updated on Dec 30, 2025858How do I enable allowlist? (web)
Select the checkbox if you'd like to save the address as verified address to skip future verification and Save to continue making your withdrawal Add new address and save as verified address 6. In the Address book, you can enable the Allowlist only or enable the New address withdrawal lock at the same time Enable allowlist in your address book Note: When the Allowlist is enabled, you can only withdraw funds to addresses in the address book.Published on Aug 14, 2023Updated on Feb 12, 2026416How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Mar 19, 2026How do I add my emergency contact?
Set your inactivity period and response time Save and Confirm the contact information. Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.Published on Jul 24, 2025Updated on Feb 12, 2026248How do I track my assets when trading in Spot and Futures mode?
Users will find their positions and assets displayed together under the Positions and Assets menu. All you have to do is select the arrow next to Positions & Assets. The type of list display can be selected according to the requirementsHow do I hide assets with low balance? The filtering options have also been optimized for a more efficient user experience.Published on Oct 23, 2024Updated on Feb 12, 202619