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How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Nov 3, 2025FAQ1How do I register for an OKX account?
Enter the verification code to continue your account registration Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on Sep 6, 2024Updated on Dec 29, 2025FAQ39How do I register an account on OKX?
Enter the verification code to move on to the next step Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Mar 3, 2026FAQ27,060My phone isn't working, what should I do?
For your security, you won’t be able to withdraw funds within 24 hours after changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).Published on Aug 1, 2024Updated on Jan 27, 2026FAQ7How do I add OKX widget on my phone?
You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on Aug 15, 2023Updated on Mar 26, 2026FAQ5,845How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number. You can refer to the How do I verify OKX accounts section to learn more about how to verify the phone number.Email Copy the email address from the email you received.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,363How do I update my login password?
/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone numberPublished on Aug 22, 2023Updated on Oct 15, 2025FAQ28How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inPublished on Sep 15, 2023Updated on Oct 15, 2025FAQ22How do I fix errors when submitting my institutional verification?
Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60How do I reset Two-factor authentication (2FA)?
Self-service tool For quick access, click the button below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or AuthenticatorPublished on Sep 15, 2023Updated on Mar 28, 2026FAQ6,155How do I make a deposit? (web)
If you can't find a certain token and network on the deposit page, it means this token is not supported and your assets may be lost.Getting Started Log in to your account at okx.com, go to the Assets, and select Deposit Select the crypto that you want to deposit in Select crypto field and deposit network in the Deposit network field, then select Next Select your preferred crypto and network that match your corresponding platform Deposit details will then automatically generate To make a deposit,Published on Aug 13, 2023Updated on Mar 27, 2026FAQ7,547Pay FAQ
Yes, just enter their phone number or email address. If you've imported your contacts, simply search for the recipient’s name, phone number and email address. If the recipient doesn't have an OKX Account, they will need to create one in order to receive the payment.7. Do I need an OKX account to use Pay? Yes, you'll need to have a registered OKX account and complete identity verification and create a Pay account to send and receive payments with Pay.8. I sent a payment to the wrong person.Published on Feb 11, 2026Updated on Mar 11, 2026FAQWhy do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on Mar 4, 2026FAQ413Why hasn't my withdrawal arrived in the account?
The number of confirmations can be different according to different chains, and execution time can vary. You may contact the corresponding platform for verification if your funds haven't arrived in your account after confirmation.The funds are not withdrawn If the status of your withdrawal appears as either "In progress" or "Pending withdrawal", it indicates that your request is still waiting to be transferred from your account, likely due to a large number of pending withdrawal requests.Published on Aug 22, 2023Updated on Mar 29, 2026FAQ20,606Why hasn't my deposit been credited?
You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure.Published on Sep 1, 2023Updated on Mar 3, 2026FAQ13,722