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How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Nov 3, 2025FAQ1My phone isn't working, what should I do?
For your security, you won’t be able to withdraw funds within 24 hours after changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).Published on Aug 1, 2024Updated on Jan 27, 2026FAQ7How do I add OKX widget on my phone?
You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on Aug 15, 2023Updated on Feb 12, 2026FAQ5,801How do I set a price alert?
Navigate through the process by following these steps: Select the Alerts option by selecting the bell icon above the trading chart Start by setting the price alert, just by selecting the Alerts option Select Add Alert Select Add Alert to load the perimeter that you prefer Configure the parameters for your alert and save it How can I adjust the notification settings?Published on Apr 30, 2024Updated on Sep 10, 2025FAQ256How to add personalized messages for custom price alerts?
Below is how you can add personalized messages to your custom price alerts on our platform: Navigate to the chart of the specific asset and select the Alerts option by selecting the bell icon above the trading chart to access the price alerts feature Start by selecting the Alerts option Select Create alerts or select an existing alert you want to edit Proceed to select the alert of your preference or the Create alerts option Set the Price and enter the price point that will trigger the alert ProceedPublished on Feb 6, 2025Updated on Sep 10, 2025FAQ3How do I register an account on OKX?
Enter the verification code to move on to the next step Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on Mar 3, 2026FAQ26,772How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inPublished on Sep 15, 2023Updated on Oct 15, 2025FAQ19Updates to U.S. Fee Framework 2026
, OL-USDT, ONDO-USD, ONDO-USDT, OP-USD, OP-USDT, ORDI-USD, ORDI-USDT, PAXG-USD, PAXG-USDT, PEOPLE-USD, PEOPLE-USDT, POL-USD, POL-USDT, PRCL-USD, PRCL-USDT, PROMPT-USD, PROMPT-USDT, PROVE-USD, PROVE-USDT, PYTH-USD, PYTH-USDT, SAND-USD, SAND-USDT, SATS-USD, SATS-USDT, SD-USD, SD-USDT, SEI-USD, SEI-USDT, SHIB-USD, SHIB-USDT, SNX-USD, SNX-USDT, SOL-BTC, SOPH-USD, SOPH-USDT, SPK-USD, SPK-USDT, STRK-USD, STRK-USDT, STX-USD, STX-USDT, SUSHI-USD, SUSHI-USDT, TON-USD, TON-USDT, TOSHI-USD, TOSHI-USDT, TRB-USDPublished on Jan 8, 2026Updated on Jan 16, 2026AnnouncementsHow do I update my login password?
/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone numberPublished on Aug 22, 2023Updated on Oct 15, 2025FAQ28How do I register for an OKX account?
Enter the verification code to continue your account registration Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on Sep 6, 2024Updated on Dec 29, 2025FAQ39How do I reset Two-factor authentication (2FA)?
Self-service tool For quick access, click the button below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or AuthenticatorPublished on Sep 15, 2023Updated on Mar 3, 2026FAQ6,107Advance Notice: Fee Adjustment to Token Pairs Group 1
,OL-USDⓈ,ONDO-USDT,ONDO-USDⓈ,OP-USDT,OP-USDⓈ,ORDI-USDT,ORDI-USDⓈ,PARTI-USDT,PARTI-USDⓈ,PAXG-USDT,PAXG-USDⓈ,PENGU-USDT,PENGU-USDⓈ,PEOPLE-USDT,PEOPLE-USDⓈ,PI-USDT,PI-USDⓈ,PNUT-USDT,PNUT-USDⓈ,POL-USDT,POL-USDⓈ,PRCL-USDT,PRCL-USDⓈ,PROMPT-USDT,PROMPT-USDⓈ,PROVE-USDⓈ,PROVE-USDT,PYTH-USDT,PYTH-USDⓈ,QTUM-USDT,QTUM-USDⓈ,RESOLV-USDT,RESOLV-USDⓈ,SAHARA-USDT,SAHARA-USDⓈ,SAND-USDT,SAND-USDⓈ,SATS-USDT,SATS-USDⓈ,SD-USDT,SD-USDⓈ,SEI-USDⓈ,SEI-USDT,SHIB-USDT,SHIB-USDⓈ,SNX-USDT,SNX-USDⓈ,SOL-BTC,SONIC-USDT,SONIC-USDPublished on Feb 3, 2026Updated on Feb 3, 2026AnnouncementsHow do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,656What can help prevent P2P crypto scams and protect my assets?
Avoid meetups in private spaces like an individual's home and validate the shop address of the merchant before the meeting. Do validate that the cash received is legitimate and the amount accurate before releasing any crypto assets. During meetups, always bring someone you trust and never go alone when conducting offline transactions.6.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459Pay FAQ
Yes, just enter their phone number or email address. If you've imported your contacts, simply search for the recipient’s name, phone number and email address. If the recipient doesn't have an OKX Account, they will need to create one in order to receive the payment.7. Do I need an OKX account to use Pay? Yes, you'll need to have a registered OKX account and complete identity verification and create a Pay account to send and receive payments with Pay.8. I sent a payment to the wrong person.Published on Feb 11, 2026Updated on Mar 11, 2026FAQ