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How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on Aug 9, 2024Updated on Sep 10, 202530How do I enhance my OKX app security?
Factory reset your device (if necessary): If the problem continues: Back up critical data securely to an encrypted cloud or an external device. Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security?Published on Mar 21, 2025Updated on Mar 3, 202634How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on Nov 27, 2024Updated on Sep 10, 202517How do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on Sep 15, 2023Updated on Mar 23, 20266,144How to get started with Savings Starter?
Savings Starter aims to help new users get started with our Earn product. You can earn up to 30% APR for 3 days when you subscribe to this product.Rules Savings Starter is only available for eligible first-time Earn users who have completed their identity verification through their master OKX account. You can only subscribe once to a Savings Starter product. You can redeem your crypto from Savings Starter at any time.Published on Sep 5, 2023Updated on Feb 9, 20262,363How do I change my authenticator app?
Select reset authentication method on security authentication page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: For your security, you won't be able to withdraw crypto or use P2P trading within 24 hours of resetting or changing your authenticator app. For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on Sep 11, 2023Updated on Mar 16, 20264,267How do I get started with OKX Trade?
As a result of how AMMs work, there'll always be slippages in each transaction. However, generally, the more liquidity there's in the pool, the fewer slippages there'll be.What are liquidity pools? Liquidity pools are pools of tokens locked in smart contracts used for market making. Liquidity pools allow users to seamlessly swap between tokens on-chain in a completely decentralized and non-custodial manner.Published on Jul 26, 2022Updated on Feb 5, 202675How to fix common issues with DEX trading wallet passkeys?
After resetting my passkey, will I need to wait before using DEX again? No. Once reset is successful, you can use all DEX trading functions immediately.10. Is the email used for resetting tied to my cloud account? Your DEX trading wallet email must match the email linked to your Exchange account: If you reset your Exchange email, you'll need to confirm it also works for DEX. If it doesn't, follow the on-screen instructions to re-bind a new email for DEX trading.11.Published on Oct 1, 2025Updated on Jan 27, 20264,113My mobile phone isn't working, what should I do?
Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app.Published on Aug 22, 2023Updated on Jan 27, 2026461How do I turn on the Economic Calendar on the original chart?
How to activate the Economic Calendar?Published on Mar 10, 2025Updated on Mar 24, 20263How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Authentication methods > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on Aug 16, 2023Updated on Jan 29, 20264,253OKX wallet FAQ
You can only reset your wallet password by re-importing your seed phrase or private keys. If you've forgotten your wallet password, you're unable to retrieve your assets in your wallet permanently. If you forgot your OKX account's login password, refer here for more details.2. How do I reset my wallet? You can open your OKX Wallet, and select Menu > Password > Reset wallet.Published on Aug 24, 2023Updated on Mar 2, 20262,911How do I raise a dispute when using P2P trading?
Select the issue you are facing Follow the on-screen instructions to submit a disputeWhat should I do if I've made a payment but the seller didn't release crypto? You can remind the seller via the in-app chat or select Remind seller on the order. If you still haven't gotten a reply, you can get help from customer support by raising a dispute. Here's how you can get help: Select the order you want to follow up with Select Need Help?Published on Aug 22, 2023Updated on Mar 27, 20263,507How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on Aug 16, 2023Updated on Mar 27, 202612,838Common issues with authenticator apps
How do I link an authenticator app? For detailed steps, please refer to the article: How do I link an authenticator app?9. How do I reset the authenticator app after logging in? For detailed steps, please refer to the article: How do I change my authenticator app?Published on Feb 17, 2025Updated on Feb 3, 202618